FAQ

🚚 Orders & Shipping

How long does it take to process my order?
All orders are processed within 1–3 business days. During busy periods or product launches, processing may take slightly longer, but we always work to get your order out as quickly as possible. ⚙️📦

How long does delivery take?
Standard delivery typically arrives within 7–14 days, depending on your location and the product you ordered. Some items may arrive sooner, and tracking updates are provided as soon as your order ships. 🌍

Do you offer faster shipping?
Yes — we offer a Premium Shipping option at checkout. This method provides priority handling, faster transit times, and enhanced tracking updates for a smoother delivery experience. ⚡✈️

Do you ship internationally?
Yes — we ship worldwide. Delivery times vary by region, but all international orders include full tracking. 🌎

Do you offer tracking?
Absolutely. Every order includes full tracking, and you’ll receive your tracking link by email once your item has been dispatched. 🔗📦

Why did my order arrive in separate packages?
If you ordered multiple items, they may ship from different fulfilment centres. This helps us deliver your items faster and avoid delays. 📬✈️

🎮 Product Information

Are your controllers authentic?
Yes. We source directly from official brands & authorised distributors . Every product is brand‑new, original, and covered by manufacturers warranty. 🔒

Do your controllers work on all platforms?
Each controller lists its compatibility (Xbox, PlayStation, Switch, PC, Mobile). Check the product page for full details. 🖥️🎮📱

Do you sell modded or customised controllers?
We sell a range of premium controllers and premium modding parts for official controllers on all platforms. Custom builds are coming soon. 🔧✨

🔁 Returns, Replacements & Warranty

What if my item arrives faulty?
If your item arrives damaged or not working as expected, we offer a free replacement or refund. To verify the issue, we require a short video clearly showing the fault. This helps us process your claim quickly and prevents delays. 🎥

How long do I have to send video evidence?
You must send your video within 7 days of receiving your order. Claims made after this period may not be eligible, as we cannot verify the condition of the item. ⏳

Do I need to return the faulty item?
In most cases, you won’t need to return a defective item. Once we’ve reviewed your video and confirmed the issue, we’ll arrange a replacement or refund. In rare situations where we need the item back for inspection, we’ll let you know and cover the return costs.. 🙌

What does your refund policy cover?
We offer refunds for:
• Items that arrive faulty
• Items that arrive damaged
• Items that do not match the description
• Orders lost in transit
Refunds are processed once video/photo evidence is verified. 💳

What does your replacement policy cover?
If you prefer a replacement instead of a refund, we’ll send a new item at no extra cost after verifying your video evidence. Replacements are the fastest way to resolve product issues. 📦

How long does the warranty last?
Most controllers include a 12‑month manufacturer warranty. Modding parts and accessories follow the brand’s warranty terms. 🛡️

Can I request a refund instead of a replacement?
Yes — once your video evidence is approved, you can choose either a refund or a replacement. We’ll process whichever option you prefer. 🔄

🔐 Payments & Security

Is my payment secure?
Yes. All payments are processed through Shopify’s encrypted checkout, supporting major cards and secure payment methods. 🔐

Do you store my card details?
No — we never see or store your payment information. 🧾

📨 Order Issues

I entered the wrong address — can I change it?
If your order hasn’t shipped yet, we can update your address. Contact us as soon as possible. 🏠✏️

My tracking hasn’t updated — what should I do?
Tracking can take 2–5 days to update depending on the courier. If it hasn’t updated after 7 days, message us and we’ll investigate. 🔍

🌍 General

Do you offer discounts or bundles?
Yes — we run seasonal sales and bundle deals on controllers and accessories. Follow us on social media for updates. 🎁🔥

Do you ship internationally?
Yes. We ship worldwide. 🌎